Privacy Policy
This Privacy Policy explains how we collect, use, protect, and respect your personal information when you visit sonaksh.com, use our mobile app, place an order, or engage with our services. This policy is effective from xx/xx/xx.
Sonaksh.com may change this policy from time to time by updating this page. Request you to check this page from time to time to keep yourself updated and aware about any changes. Please note continued use of the website will be equivalent to acceptance of the changes.
Your trust is our most precious gem. We collect only what is necessary to serve you better — nothing more. By using Sonaksh, you agree to the practices outlined here, in full compliance with applicable laws. If you do not agree, please refrain from using our website/app.
Sonaksh ships within India and worldwide. Privacy laws vary by region:
- India: Fully compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act).
- Outside India: Aligned with GDPR, UK GDPR, PDPA, and equivalent global standards.
- For international orders, we use Standard Contractual Clauses (SCCs) and secure data transfer protocols to ensure your information is protected at every step.
1) What Information We Collect
a) We collect only essential data to deliver a seamless, luxurious experience — from browsing to delivery.
b) You Provide Directly:
- Name, email, phone number, and date of birth (to confirm your 18+).
- Shipping & billing address.
- Order preferences (e.g., type of jewellery, style notes).
- Account details (username, password — securely hashed).
- Communication history (email, tickets etc).
- Marketing consent (opt-in only for emails/SMS for offers/new updates etc).
c) Collected Automatically:
- IP address, device type, browser, and OS.
- Pages viewed, time spent, and click patterns (for advertisement purpose, customer survey etc).
- Approximate location (for shipping estimates).
- Cookies & analytics (see Section 3).
d) From Trusted Partners:
- Social login (Google/Apple): Name & email.
- Payment gateways: Transaction status only.
- Logistics partners: Address for delivery.
e) We Do NOT Collect:
- Full payment card details.
- CVV, bank account numbers.
- Sensitive health, biometric, or financial data.
- Data from children under 18.
2) How We Use Your Information
a) Every piece of data serves a clear, customer-first purpose:
| Purpose | Example |
|---|---|
| Order Fulfillment | Process payment, pack your jewellery, ship via trusted partners |
| Personalized Experience | Recommend minimalist earrings or oxidized jewellery based on your style or customize website according to your interests |
| Communication | Send order updates or collection launches |
| Support | Resolve queries via email or app |
| Security & Fraud Prevention | Detect unusual activity (e.g., multiple failed logins) |
| Improvement | Analyze site flow to make browsing smoother |
| Legal Compliance | GST records (India), customs declarations (international) |
b) We never sell your data.
c) We never use it for unrelated purposes.
3) Cookies & Tracking
a) We use cookies like a gentle spotlight — to enhance, not invade.
| Type | Purpose | Consent Needed? |
|---|---|---|
| Essential | Keep you logged in, save cart | No |
| Functional | Remember language, dark mode | No |
| Performance | Improve load speed, track popular collections | No (anonymized) |
| Marketing | Show you Sonaksh ads on Instagram/YouTube | Yes (opt-in) |
b) You control everything:
- Accept/reject via cookie banner.
- Change preferences anytime in Settings.
- Disable in your browser (some features may be limited).
4) Advertising & Retargeting
a) We show you only relevant Sonaksh sparkle — never spam.
- What we use: Browsing history (e.g., “viewed minimalist earrings”), email (with consent).
- Where: Google, Meta (Instagram), YouTube.
b) You can stop anytime.
- Unsubscribe from emails.
- Adjust ad settings on Google/Meta.
- Turn off marketing cookies.
c) No third-party data brokers. No creepy tracking.
5) We Never Store Payment Details
Your card is safe — we do not touch it.
- Full card numbers, CVV, expiry — handled only by PCI-DSS certified gateways (Razorpay).
- We store: Last 4 digits + transaction ID (for refunds/disputes only).
- All payments encrypted end-to-end.
6) How Long We Keep Your Data
a) We retain data only as long as needed for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
b) The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
7) Who We Share With
a) We share only with trusted partners under strict agreements:
| Partner | Purpose | Data Shared |
|---|---|---|
| Shipping | Deliver your jewellery | Name, address, phone |
| Payment Gateways | Process transactions | None (they handle it) |
| Analytics | Improve site | Anonymized usage |
| Cloud Hosting | Store data securely | Encrypted data only |
b) International transfers: Protected by SCCs and encryption.
c) Third-Party Links:
- We may link to partners (e.g., quick commerce, e-commerce etc).
- Their privacy policies apply — we are not responsible.
8) Your Rights — You are in Control
Manage your data anytime via Account Settings or email us: team@sonaksh.com
| Right | What It Means |
|---|---|
| Access | Get a copy of your data |
| Correct | Fix wrong info (e.g., address) |
| Delete | Erase your account & data |
| Object/Restrict | Stop marketing or processing |
| Withdraw Consent | Stop emails, cookies, ads |
9) Children’s Privacy
a) Sonaksh is for adults 18+ only.
b) We do not knowingly collect data from minors. If we discover any, it is deleted immediately.
c) If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
10) International Data Transfers
For global shipping:
- Data stored in India (DPDP-compliant servers)
- Transferred securely to logistics partners
- Protected by Standard Contractual Clauses (SCCs)
- Full GDPR compliance for EU/UK users
11) Contact Us — We are Here for You
Email: team@sonaksh.com
Address: Sonaksh Jewellery
Arun Patios, Yelahanka New Town Bangalore, 560064, KarnatakaPhone: +91 [Phone Number] (Mon– Sat, 10 AM – 5 PM IST)
Thank you for trusting Sonaksh.
Your privacy is not just policy — it is our promise.
Crafted for You. Protected for You.